TERMS AND CONDITIONS OF THE SASULLA.COM STORE
I. GENERAL PROVISIONS.
1. This set of terms and conditions (hereinafter referred to as the “Terms and Conditions”) applies to all contracts concluded under which MATULA Design Sp. z o.o., located in Kraków, address: ul. Masarska 13/B4, 31-534 Kraków, registered in the National Court Register under KRS number: 0000793079, Tax Identification Number (VAT ID): PL6751708211, Business Registry Number (REGON): 363746400, sells goods or performs specified works for the benefit of the Buyers.
2. Following terms used in this Terms and Conditions mean:
a) Seller – MATULA Design Sp. z o.o., located in Kraków, address: ul. Masarska 13/B4, 31-534 Kraków;
b) Consumer – a natural person who performs a legal transaction (purchase of Goods) with the Seller, not directly related to their business or professional activities;
c) Buyer – an entity purchasing Goods from the Seller;
d) Store – an online store operated by the Seller at: https://sasulla.com/;
e) Distance Contract – a contract concluded with the Buyer within an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of remote communication up to and including the conclusion of the contract;
f) Goods – movable item available in the Store, being the subject of the Sales Agreement between the Buyer and the Seller. The term "Goods" also refers to – according to the characteristics of the Goods – works performed by the Seller;
g) Sales Agreement – a contract for the sale of goods concluded or to be concluded between the Buyer and the Seller via the online Store. The term "Sales Agreement" also refers to – according to the characteristics of the Goods – a contract for specific work.
II. CONCLUSION OF THE SALES AGREEMENT.
1. The basis for the conclusion of an individual contract is the Buyer's order placed in response to the current offer of the Seller. Orders can be placed electronically at the address: ula@sasulla.com.
2. In case of any change in relation to the content of the offer or reservations to it in the Buyer's order, the contract shall be concluded only when the Seller confirms the order with changes or reservations.
3. If the Buyer places an order without receiving a prior offer (e.g., based on an invitation to negotiate, etc.), confirmation of the order by the Seller and acceptance of its current terms are necessary for the contract to be concluded.
III. PROPERTY RIGHTS.
The Seller reserves that the ownership of the sold goods shall pass to the Buyer only upon the full payment of the price to the Seller.
IV. PRICE AND SHIPPING.
1. The Buyer will make purchases from the Seller at prices agreed upon by the Parties, indicated in the currently valid price list, offer, contract, or order confirmation. The Seller reserves the right to change prices. New prices apply to all deliveries made after the agreed date of the changes.
2. The Buyer is obliged to pay the gross price in the currency in which the price of the goods was determined by the Seller in the offer or order confirmation. Acceptable currencies for settlements are: Polish Zloty, Euro, US Dollar.
3. The Buyer undertakes to pay the price within the time indicated in the offer, order confirmation, or, if no deadline is indicated there, in the VAT invoice issued by the Seller. Payment is considered made at the time the funds are credited to the Seller’s bank account.
4. The prices offered by the Seller are gross prices.
5. Accepted forms of payment are: advance payment via the Stripe platform or bank transfer to the Seller’s account.
6. The final (total) amount to be paid by the Buyer consists of the price for the Goods and the cost of delivery, about which the Buyer is informed on the Store’s website while placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.
7. The Buyer may use the following methods of delivery of the Goods:
a) Postal delivery.
8. Orders for Goods are processed within the timeframes specified by the Seller on the Store's website or in accordance with individual arrangements made with the Buyer. The above also applies to Goods in digital format.
9. Digital content is deemed to have been delivered by the Seller when the digital content or the means allowing access to or download of the digital content has been made available to the Consumer or to a physical or virtual device that the Consumer has independently selected for this purpose, or when the Consumer or such a device gains access to it.
V. RIGHT TO WITHDRAW FROM THE SALES AGREEMENT.
1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The deadline specified in section 1 above begins from the delivery of the Goods to the Consumer or a person other than the carrier indicated by them.
3. In the case of an Agreement that covers multiple Products delivered separately, in batches, or in parts, the deadline mentioned in section 1 above runs from the delivery of the last item, batch, or part.
4. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the deadline expires.
5. The declaration may be sent via traditional mail or electronically by sending the declaration to the Seller's email address: sasulla@matula.design. The declaration can also be submitted using the form which is an annex no. 2 to the Act of May 30, 2014, on consumer rights, however, this is not mandatory.
6. In the case of sending the declaration electronically by the Consumer, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal from the Agreement to the email address provided by the Consumer.
7. Effects of withdrawal from the Agreement:
a) In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
b) In the event of withdrawal from the Agreement, the Seller shall immediately, no later than within 14 days from the date of receiving the Consumer's declaration of withdrawal, return all payments made by them, including the costs of delivering the goods, except for additional costs resulting from the Consumer's chosen method of delivery other than the cheapest standard delivery method offered by the Seller.
c) The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has expressly agreed to a different solution that will not incur any costs for them.
d) The Seller may withhold the refund until the Goods are received back or until proof of their return is provided, whichever occurs first.
e) The Consumer should return the Goods to the Seller's address provided by in response to the Consumer's declaration of withdrawal, immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline is met if the Consumer returns the Goods before the 14-day period expires.
f) The Consumer bears the direct costs of returning the Goods, including the costs of returning the Goods if, due to their nature, the Product could not be returned by regular mail.
g) The Consumer is only liable for any reduction in the value of the Goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the Goods.
8. If the Seller has not delivered the digital content, the Consumer requests her to deliver it. f the Seller does not deliver the digital content immediately or within an additional period expressly agreed on by the parties, the Consumer may withdraw from the contract.
9. The Consumer may withdraw from the contract without requesting the delivery of digital content if:
a) the Seller's statement or circumstances clearly indicates that she will not deliver the digital content, or
b) the consumer and the entrepreneur agreed or the circumstances of the contract clearly indicate that the specified deadline for the delivery of the digital content was of significant importance to the Consumer, and the Seller did not deliver it within this period.
10. The right to withdraw from a distance contract does not apply to the Consumer in the cases specified in Art. 38 sec. 1 of the Act of May 30, 2014, on consumer rights.
VI. COMPLAINTS.
1. If the Goods are not in compliance with the Sales Agreement, the Consumer may demand its repair or replacement.
2. The Seller may replace the Goods if the Consumer requests a repair, or the Seller may repair the Goods if the Consumer requests a replacement, provided that bringing the Goods into compliance with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller. If both repair and replacement are impossible or would involve excessive costs for the Seller, she may refuse to bring the Goods into compliance with the contract.
3. If the Goods are not in compliance with the Sales Agreement, the Consumer may submit a statement demanding a price reduction or withdrawal from the contract based on Art. 43e sec. 1 of the Act of May 30, 2014, on consumer rights.
4. In the case of digital content, if the digital content is not in compliance with the Sales Agreement, the Consumer may demand that it be brought into compliance with the contract.
5. The Seller may refuse to bring the digital content into compliance with the Sales Agreement if doing so is impossible or would involve excessive costs for the entrepreneur.
6. If the digital content is not in compliance with the Sales Agreement, the Consumer may submit a statement demanding a price reduction or withdrawal from the contract based on Art. 43n sec. 1 of the Act of May 30, 2014, on consumer rights.
7. The complaint should be reported in writing or electronically to the Seller's email: sasulla@matula.design.
8. The Seller will respond to the complaint immediately, no later than within 14 days, and if she does not do so within this period, it is considered that the Seller has acknowledged the Buyer’s complaint as justified.
9. The Seller’s response to the complaint will be provided to the Buyer on paper or another durable medium.
VII. POSSIBILITIES OF OUT-OF-COURT DISPUTE RESOLUTION.
1. Detailed information on the possibility for the Consumer to use out-of-court methods for handling complaints and pursuing claims is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and on the website of the Office of Competition and Consumer Protection.
2. The Consumer has the following exemplary options for using out-of-court methods of handling complaints and pursuing claims:
a) The Consumer is entitled to address a permanent amicable consumer court, as referred to in Art. 37 of the Act of December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from the Agreement concluded with the Seller.
b) The Consumer is entitled to approach the provincial inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000, on Trade Inspection, with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Consumer and the Seller.
c) The Consumer may obtain free assistance in resolving a dispute between them and the Seller, also using free help from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
VIII. FINAL PROVISIONS.
1. The processing of Buyers' personal data is carried out in accordance with the Privacy Policy available at: https://sasulla.com/privacy-policy
2. In matters not regulated in Terms and Conditions, the relevant provisions of the generally applicable law shall apply, in particular the Civil Code and the Act of May 30, 2014, on consumer rights.
3. The provisions of the Terms and Conditions may be changed only in written form under penalty of nullity. Any changes will be made available to Buyers at: https://sasulla.com/terms-and-conditions.