➡️ The easiest way to order an illustration from me is to drop me an email at ula@sasulla.com
I will get back to you within 24 hours of receiving your message. If I don't get in touch with you within this time, please contact me via my Instagram account or Facebook page, because this most likely means that for whatever reason, your email hasn't reached me.
It depends on the type of commission, but in general, I need at least one high-quality, well-lit reference photo of the person (or pet) you want me to draw. If you can send more photos, that's even better! 😁
You can choose any existing pop culture characters, even if I haven't heard of them. Just remember to attach a relevant photo or image with your message, especially if the character is lesser-known.
The timeframe largely depends on the type of artwork you commission. As a rule of thumb, I will deliver a sketch for you to review within a week of you placing your order, paying and sending me the reference picture(s). Please remember to provide detailed feedback on the sketch so that I can resolve any issues before starting work on the final piece. You can request one more revision before I complete the final piece, but it must not impact the composition or be difficult to change. Once your commission is ready, I will deliver it to you as a print-ready PDF file. For physical items such as T-shirts and tote bags, I will send them to the printing facility in France. You will receive the tracking number as soon as they dispatch it. Additionally, if you follow me on Instagram, you will receive a complimentary phone wallpaper based on your order within a week.
The most convenient payment method for me is a bank transfer. However, I understand that you don't know me and may therefore consider it a security risk, which is why I also accept payments via Stripe. This allows you to use a credit card, Apple Pay or Google Pay. If you have any questions about the payment method, please contact me directly and I will see how I can help.
I accept payments in EUR and PLN. I will consider adding more currency options in the future.
Delivery rates are calculated based on your shipping address. Delivery within the EU currently starts at €4.50. If you would like to know the exact rate for your country before ordering, please get in touch with me.
Returns are not an option because I create the artwork specifically for you. That's why it's so important for me to receive detailed feedback on the initial sketch. This allows me to fix any potential issues before they become a problem. The only situation in which you can return a commissioned physical item is in the event of it arriving faulty or damaged. For more information on returns and cancellations, please refer to my returns policy.
As close to Solo's 'Kessel Run' as possible (under 12 parsecs!). The moment you confirm that the illustration matches your vision (or exceeds it), I will send it to the printing facility. Once the artwork is uploaded to their system, printing usually takes from 1 to 3 business days, after which your order is shipped directly from the facility.
It takes 2–10 business days to deliver within Europe and 5–14 business days for the rest of the world. If you are ordering for a special occasion, I suggest adding an extra week to that. It's always a good idea to allow for any delays, especially around Christmas and during other traditionally busy periods of the year. You know, just to be safe.
I don't use magic at work 😉 However, if your order is urgent, make sure to mention this in your initial message. If I can finish the illustration faster, I will. Just remember that I'm only one person and I occasionally have to sleep. This is also the reason why I most likely won't be able to speed up your order during the busiest times of the year.
Yes! I operate as a legal Polish business, so just let me know in advance what details you would like included on your invoice. You will receive it as soon as the payment clears.
Thank you so much for asking! Please make sure that the photo(s) you send me are high quality and well lit. It also helps if the person is photographed from eye level in either a three-quarter or front view. Other than that, just provide me with any information that you think may be relevant. And if you're still not sure about something, feel free to ask!